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Contact Us Directly with specific questions you may have about our products, services or processes we offer. sales@goteamdirect.com

TERMS OF SERVICE

Quotes
Quoted prices are valid for 30-days from date of quote. Prices are subject to change without notice.

Production Time
Standard production time is 15-20 working days for established accounts.  Production begins the day AFTER receipt of order, AFTER approved artwork and AFTER payment. Orders approved after 3pm MST, may require an additional day production. “Due Dates” as reflected on order confirmations is an estimated date of completion. Due to issues such as; back orders, shipping issues, artwork and order approval, may affect this date. Orders are available typically for pick up after 3pm on the due date.

Rush Orders
Rush orders are accepted if we can accommodate within our production schedule. Rush charges vary depending per order but are typically 20%-35% of the gross sales price.

Artwork
If artwork does not meet specified requirements, artwork is charged at a rate of  $35/hour and a minimum of one hour to re-create artwork. Artwork is estimated at time of quote/order. Actual billable art time may vary from that quoted. Please see specific pricing for logo and other artwork created from scratch. Artwork proofs are required on most orders, and confirmation of approval from customer of artwork will be required.

Art Design
Some items include free artwork setup of basic artwork. Complex art can be created. Fees associated with the artwork section will apply. If artwork is created in part with store promotion or other free services, the file/art becomes the property of Team Direct and is non-transferable.

Digitizing
Digitizing is the setup of a design for the specific application of embroidery. Digitizing fees are based on complexity and size of design and are quoted at $60/hour with a 1-hour minimum. Digitizing file is owned by customer if the customer pays for digitizing. If digitizing file is created in part with promotion or other free services, the file becomes the property of Team Direct Sports and is non-transferable. All files are stored complimentary in our database for up to three years.

Customer Supplied Digitizing
Must be in Tajima format and will be run as digitized.  We cannot be responsible for integrity of the file.  Maximum reduction or enlargement of customer supplied tape shall not exceed 20% of original size.

Order Confirmation
All orders and services require customer approval sign off. Proofs will be provided on all orders where necessary and at an additional charge. Any delay in approval of artwork or confirmation may delay your order.

Terms
We accept Cash, MasterCard, Visa & American Express.  All payments must be made in U.S. Funds. Most orders require a 50% deposit and the remaining balance due upon receipt or completion. Credit applications are accepted for review for net accounts and as well as due upon receipt accounts. Filing a credit application does not guarantee acceptance of any specific terms. All net 30 accounts require a purchase order to process orders. Business checks will be accepted with current terms clients. Customers will have 1 Week from order due date to pay balance, and in some cases their credit card may be automatically billed for the remaining balance. Customers that do not pick up items for 30 days will forfeit items. Also customers may be placed on credit hold.

Cancellation
If an order is cancelled during any stage of production, all costs incurred prior to receipt of cancellation notice will be invoiced.  This may include art, screen and production charges including materials and labor.  All cancellations must be submitted in writing.

Liability Claims
All merchandise becomes the customer’s property upon delivery to the carrier.

Shipping
If a carrier is not specified, we will use own judgment in selecting carrier and method in order to meet your deadline.  If billing shipping charges to 3rd party accounts a charge of $4per box will be added. Shipping is typically billed at time of shipment after exact weight is measured. Handling and Packaging charges may apply because of use of special packaging materials required for certain orders.

Samples
Preproduction samples may be requested for a fee.

Returns
Returns of store merchandise must be made within 15 days of purchase full refund. Exchanges only are accepted up until 30 days of purchase. A valid receipt is required for all return or exchanges. There are no refunds on custom orders.

Authorization and Indemnification
By placing an order with us, you represent and warrant that you have the authority to order, purchase and/or distribute merchandise containing the names, trademarks, logos, copyrights, etc., identified and/or submitted with your order.  You also agree to indemnify, defend and hold harmless our company, its affiliates and representatives, from and against all claims, liabilities and expenses, (including attorney’s fees), arising out of or related to an actual or alleged infringement or misappropriation of any trademark, copyright or any other proprietary right of such merchandise.  This provision will remain in effect after delivery of your order.

Order Change
Order Changes can be made if products have not been embellished or items have not been purchased. Add-ons will be considered a new order.

Color Matching
PMS Color matching is available on certain processes. On processes that we cannot guarantee we will match as close as possible. There are additional fees for color matching. Color representation on various output devices may vary slightly from the actual printing process this includes but not limited to, monitors, color printers etc.

Thread Change
Depending on the order, thread color changes can be made with in an order. However in some cases thread changes cannot be accepted.

Overruns and Under runs
For items other then embroidered products, all imprints are subject to a variance of percentage of over or under and will be considered fulfillment of the order. Some particular products such as promotional products are subject to over/under runs per order. Typically +/- 5%, your invoice will be adjusted accordingly.

Repeat Orders
Repeat orders are always welcome.

Tax
Tax is collected on behalf of the State of Colorado and all local communities where required. If tax exempt, an exemption certificate is required.  All transactions for exempt organizations beyond $100 will require payment in form of check or charge in name of the exempting entity.

Customer Provided Items
We can not be liable for items provided by the customer. There is a chance that during production processes of engraving, embroidery, printing and other process that an item could be damaged. Customers will provide their personal items accepting this risk. We will not replace or refund for any errors or damages incurred on customer provided items.

Acceptable Artwork Requirements

AI- Adobe Illustrator, EPS- Encapsulated Post Script, CDR- Corel Draw, TIFF- Tag Image File Format, JPEG- Joint Photography Expert Group, GIF- Graphic Interchange Format, PNG- Adobe Photo Shop

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